Month: May 2019

This Public Fleet Improved Key Metrics in Just 2 Years public fleet graph

This Public Fleet Improved Key Metrics in Just 2 Years

The CEM, CPFP and public fleet manager at Sarasota County in Florida, Ron Kennedy had been struggling with getting an adequate level of paper customer service surveys. After all, it does take a bit of effort and not all customers are inclined to respond. He wanted to change that and a very simple method was […]